Privacy Policy – PolygonLogix™

Last Updated: February 12, 2026

PolygonLogix LLC (“we,” “our,” or “us”) provides the PolygonLogix™ software application (the “Software”) and operates the polygonlogix.com website. This Privacy Policy describes how we collect, use, disclose, store, retain, and protect personal information in connection with the Software, our website, and related communications.

1. Information We Collect

1.1 Information You Provide

When you purchase a license, register for beta testing, request support, contact us, or otherwise communicate with us, you may provide information such as:

Name and business name
Email address
Phone number
Machine or equipment information (e.g., laser, waterjet, plasma models, etc.)
Billing or transaction-related information
Payment information, which is processed through third-party payment processors rather than stored by us

1.2 Information Collected Automatically

When you use the Software, we may automatically collect limited technical and usage information, such as:

Usage data, including feature usage frequency, session duration, and high-level product interaction data, to help us maintain and improve the Software.
License verification data, including hardware identifiers used to validate your license key and monitor compliance with licensing terms.
Error, crash, and diagnostic reports used to identify, troubleshoot, and fix bugs or compatibility issues.
Software version and environment information used to support updates, compatibility, security, and maintenance.

1.3 Information Not Collected Through Ordinary Use of the Software

Through the ordinary operation of the Software, we do not intentionally collect or transmit your proprietary business data, including without limitation:

Part files (DXF, DWG, or other file formats)
Machine tech tables and cutting parameters
Material inventory, pricing, or cost data
Customer lists, quote details, or job information
Nesting layouts or CAM toolpath outputs

However, if you voluntarily provide files, screenshots, logs, or other materials to us in connection with support, troubleshooting, feedback, or similar communications, we may access, use, and retain that information as reasonably necessary to respond to your request, troubleshoot issues, improve the Software, protect our systems, or comply with law.

1.4 Website Information

When you visit polygonlogix.com, we and our service providers may collect standard website and device information such as IP address, browser type, device type, referring pages, pages visited, and information about interactions with the website. We use this information for website operation, security, analytics, troubleshooting, and improvement.

Our website may also use cookies or similar technologies. Additional information about cookies and similar technologies may be provided separately.

2. How We Use Your Information

We use the information we collect to:

Activate and validate your software license.
Provide software updates and technical support in connection with your use of the Software and any applicable support or update rights.
Improve the Software based on usage patterns, diagnostics, and error reports.
Communicate with you about your license, updates, support requests, and related service matters.
Detect, prevent, and address fraud, unauthorized use, software piracy, security incidents, and misuse of the Software.
Comply with legal obligations and enforce our agreements.

3. How We Share Your Information

We do not sell or rent your personal information for money. We may disclose personal information in the following circumstances:

Service providers: We may disclose personal information to vendors and service providers that assist us with payment processing, hosting, analytics, communications, customer support, software maintenance, security, and related business operations, subject to appropriate contractual restrictions. In some cases, third-party services may also be subject to their own privacy notices or terms.

Legal requirements: We may disclose information if required to do so by law, regulation, legal process, court order, or governmental request, or where we believe disclosure is necessary to protect rights, safety, security, or property.

Business transfer: In the event of a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or part of our business or assets, information may be transferred as part of that transaction, subject to applicable law.

With your direction or consent: We may disclose information where you request or authorize us to do so.

4. Data Storage and Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, alteration, and disclosure.

Proprietary business data used within the Software is generally stored locally on your machine and, through the ordinary operation of the Software, is not intentionally transmitted to our servers unless you choose to provide it to us, or transmission is otherwise required for a feature or service you elect to use.

While we take reasonable measures to protect information, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Software, manage licenses and accounts, provide support, maintain business and tax records, resolve disputes, enforce agreements, and comply with legal obligations.

Retention periods vary depending on the type of information and the reason it was collected. For example, account and license records may be retained while your license is active and for a reasonable period thereafter; support communications may be retained as needed to address support history and legal or operational needs.

De-identified or aggregated usage, diagnostic, and analytics information may be retained for longer periods for product improvement, security, statistical analysis, and business operations, provided it does not identify you.

6. Your Rights

Depending on your jurisdiction and subject to applicable law, you may have the right to request access to, correction of, or deletion of certain personal information we hold about you.

To exercise any such rights, please contact us at support@polygonlogix.com. We may need to verify your identity before responding to your request, and we may deny or limit requests where permitted by law.

7. Children’s Privacy

The Software is designed for professional use in the metal fabrication industry and is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on our website and update the “Last Updated” date above. If changes are material, we may also provide additional notice through the website, the Software, or email where appropriate. Changes become effective when posted unless otherwise stated.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

PolygonLogix LLC
Email: support@polygonlogix.com
Website: polygonlogix.com